Dan McTaggart
TECHNICAL SPECIALIST
Current Security Clearance: Enhanced Reliability
Security Clearance History: 15 Years Top Secret
Qualifications
> Search Engine Optimization (SEO) Specialist
> 16 Years Computers and IT, 12 Years as Webmaster
> 15 Years Canadian Armed Forces Communications Research
> Quick Learner
> Work well in team environment
> Reliable and adaptable.
Employment History
Civilian Experience
2008-Present Dell XPS Technical Support Specialist Level 2
2003-2007 Self Employed Webmaster/Technical Consultant/SEO Expert
2002-2002 IT and Communications Consultant - Dale Carnegie
2002-2002 Network Administrator Tarian Software Ottawa
2001-2002 Compaq Technical Support Specialist (Adecco HR)
1996-1998 Systems Integrator Inasec Data Corporation
Military Experience
1994-1995 Communications Satellites Operator
1993-1994 Global Communications Analyst & Data Entry Operator
1992-1993 Remote (Computer) Subsystems Supervisor
1991-1992 Local Purchase Order Database Developer
1988-1991 Tech Support Operator/Supervisor in a Facility Control
Centre
1988-1991 High Frequency Radio Facility Operator/Supervisor
1988-1991 Military Aeronautical Communications System (MACS)
1987-1988 High Frequency Signals and Encrypted Communications
Operator and Technical Reporter
1984-1987 Communications Operator Journeyman Level
1981-1984 Communications Operator Basic Level
Communications Problem
====================
Small electric fields resonating off of the plumbing and wiring
in people's houses produce random noise at the high end
of human hearing. I have excellent hearing at the high end of
the spectrum but nerve deafness at the low end. This is from
years of listening to morse code with high ambience noise
levels and atmospheric crashing.
Dell Computer Corporation
Jan 8-April 23, 2008
> Completed 9 weeks of L2 XPS technical support training at
Dell Computers and worked 6 weeks before being laid off due to
closure at Dell Ottawa campus
> In 6 weeks rose to #2 on my team and #21 out of 450 personnel
for quality and technical resolution of customer problems
www.iMapia.com
Jan 5-Aug 7, 2007
> Created sets of extremely small fonts (called Tinyview
Microfonts) for mobile mapping application using an off the shelf product.
I always do that. “iMapia for cellphones.” font sets were created
using 360 degrees of angle to accommodate the curves and changing
directions of streets. The fonts retained their clarity despite being shrunk to
fit in the mobile cell phone application. This involved very time intensive and
detailed work.
> Took the old iMapia website and modernized it with new
layouts and features as well as turning it into a blog
> Installed a PHPBB forum to the site including adding security
to the sign up and posting process. Until that was done, hundreds of
spam messages needed to be manually removed daily.
> Performed search engine optimization and added Web 2.0
features to get the site on page one of Google (page 1 of Google for
primary search term "mobile mapping" as of 11 Sep 09,
showing the longevity and quality of my work)
> Handled all press releases and branding of the site including
working with a graphics company to produce a new logo
NewsMediaRelease.com
2003-Present
> Developed for 3 years, NewsMediaRelease.com allows instant
web presence for those looking for advertising on the web.
> Press Release features provide a rich user experience that
rivals and is even better than services like PRWeb.com. Press
Releases can contain audio, video and text in any combination. RSS
distribution is automatic to disseminate the information across the
web very quickly and attract visitors. Social Bookmarking and
Technorati Keyword Tagging are built in.
> The site is WAP 2.0 compliant, which means that it can be
viewed on any compliant mobile device.
HealthyCoffee.ca
2003-Present
> HealthyCoffee.ca is on page one of Google for the primary
keyword phrase "healthy coffee". It is also in the primary
hotspot position according to eye tracking studies.
> This was achieved by means of proprietary Search Engine
Optimization methods that are reliable at getting the top result for
any keyword phrase.
> Created a Google friendly affiliate system that allows
rotating of affiliate id's and/or URL's to allow the site to be used
as an affiliate rotator or co-op site.
eVictoryNews.com
2003-Present
> Modified Wordpress for eVictoryNews.com to make it a viable
CRM. Web 2.0 features were enhanced to make them better than the
original code.
Technical Consultant
2003-Present
> Rebuilt and upgraded a LAN for Dale Carnegie Training
> Business Consultant for Software and Networking
> Private Consultant for residential and commercial technical
support problems
Dale Carnegie Training
IT and Communications Consultant
October 2002 - Open Contract for maintenance and on an as-needed
basis
> changed backup schedule to eliminate network slowdowns during
peak work hours
> performed crash-proofing on the Windows 98 network
> improved performance and reliability of workstations,
reducing down time
> created push button solutions for email profile repairs
> documented all procedures
Tarian Software
Network Administrator and Troubleshooter
Sep 2002-Nov 2002
> cleaned up after loss of all email in USA and Canada offices
> disentangled and removed volatile Microsoft Exchange Server
> provided split DNS solution that enabled eventual return to
Microsoft Exchange if desired
> eliminated Event View errors
> performed security checks on systems
> performed maintenance on Windows 2000 Server
> installed Windows 2000 Server and Microsoft Exchange Server
and applied Service Packs
> performed routine tech support and troubleshooting on
workstations
> Solved hardware and software related problems on workstations
stabilized the network and improved performance
> provided detailed work logs
> made conscientious decision to leave Tarian due to
involvement of the company with Department of Defense
Compaq Computer Corporation (Adecco HR)
Technical Support Specialist
August 2001 to February 2002
> Provided technical support for Compaq Presario personal
computers
> Applied knowledge of Windows 95/98/ME/XP/Vista and all
preinstalled software and drivers for peripherals and others.
> Dealt with environmental variables in troubleshooting as well
as conventional troubleshooting of hardware and software.
> Customer surveys showed higher scores than most of the U.S
> Consumer Queue in many areas including professionalism and
courtesy.
Inasec Data Corporation Ottawa, Ontario
Systems Integrator
March 1996 to December 1998
Computer System Installation
> installed and tested operating system software
> installed peripheral drivers
> installed client and server software
> optimized both operating system and 3rd party software for
smooth operation
Networking
> installed and tested network cards
> installed cabling for Local Area Network
> named and assigned host names and IP addresses for computers
on the LAN
Website Construction
> created websites
> set up web directories
> updated websites via ftp
> designed page layouts for website
> tested for load speed ensuring websites loaded in less than
eight seconds
> installed Javascripts for page decoration and functionality
> presented websites to corporate clients, enabling them to
understand the benefits of the design and functionality of the
website for the consumer
> brought websites online acquiring domain names and server
locations
Other Software skills
Photoshop CS2, Adobe Illustrator CS2, Adobe Acrobat 8, DBase IV,
Vantive, Standard text editors, HTML, DOS 3.3 to 6.22 OS/2 V. 3.0 to
Warp, Windows 3.1/3.11/95/98/98SE, Windows NT3.5/NT4.0/NT4.5/XP, MS
Word, MS Outlook, MS Chat Server, WordPerfect, Verisign 128 Bit
Encryption, IC Verify Point-of-Sale, Install Shield, Paint Shop Pro,
DND Vertical Applications, Microsoft IIS, Procomm Plus, Telix
Education
Dell Computer Corporation
Dell XPS Technical Support Specialist
Ottawa, Ontario
Multi Hexa Hull Quebec
Compaq Technical Support Specialist Level L1
Hull Quebec
Canadian Armed Forces School of Communications and
Electronics (CFSCE)
> Communications Research 291 Trade Qualifications (TQ3, TQ4,
TQ5)
> Junior Leadership Course
> Communications Satellites TQ5.32
Kingston Ontario
Designations: Desktop Support, CS1, CS2, CS3,
Technical Support, Helpdesk, Technician, Computer Repair, Computer
Administrator
octech@sympatico.ca
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